Refund policy

Audio Sellerz LLC — Return Policy

Effective Date: 05-05-2025
Applies to: In-store and online purchases at AudioSellerz.com

1) Return Window

  • You have 30 calendar days from the date of purchase to request a Return Merchandise Authorization (RMA).

  • Returns without an approved RMA will be refused and may be returned to sender at your expense.

2) Condition Requirements

To be eligible for a return, all of the following must be true:

  • Item is new, unused, and uninstalled (no mounting marks, solder, scratches, glue, sealant, or smell of coil burn).

  • All original packaging and all accessories/manuals are included and in resellable condition.

  • A copy of your receipt/order number is included inside the box.

  • The RMA number is clearly written on the outer shipping carton (do not write on the product box).

If any of the above is missing or the product shows signs of install/use, the return may be denied or assessed a higher restocking fee at our discretion.

3) Restocking Fee (Minimum 10%)

  • All approved returns are subject to a minimum 10% restocking fee.

  • The restocking fee may increase based on condition (opened packaging, missing parts, scuffs, damage, writing/labels on boxes, etc.) to cover loss in resale value.

  • Shipping/handling charges are non-refundable.

4) Non-Returnable Items (All Sales Final)

No returns, exchanges, or refunds on:

  • Apparel & Merchandise (made per order)

  • Subwoofer boxes / enclosures (custom / built to order)

  • Alternators (“alts”) (custom / built to order)

  • Any other made-to-order / customized product

  • Installed/used items, cut wire, opened fluids/chemicals, and any item marked Final Sale or Open Box at purchase

5) Damaged in Transit / Defective Items

Transit damage or loss: Once a package leaves our facility, the carrier is responsible. If your shipment arrives damaged or goes missing, you must file a carrier claim. We will assist with documentation, but no replacement ships until the carrier resolves the claim and funds are received.

Defects / warranty: Most products carry a manufacturer’s warranty. Warranty claims are handled directly with the manufacturer per their policies. Returns to Audio Sellerz for defect are not accepted unless we instruct you in writing.

6) Our Shipping Errors

If we shipped the wrong item or quantity, contact us within 7 days of delivery. We’ll issue an RMA and provide a prepaid label. Items must be returned unused and unopened.

7) How to Start a Return

Email support@audiosellerz.com with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

If approved, we will email you an RMA number and return instructions.

  • Ship the item within 7 days of RMA approval using a trackable, insured method.

  • You are responsible for return shipping unless the return is due to our error.

8) Inspection & Refunds

  • Allow 3–10 business days after delivery to our facility for inspection and processing.

  • Refunds are issued to the original payment method for the item price minus:

    • Restocking fee (minimum 10%, higher if condition warrants)

    • Non-refundable payment processor/credit card fees retained by the processor (where applicable)

    • Outbound shipping (including when “free shipping” was offered)

If a return is denied upon inspection, you may have the product shipped back to you at your expense.

9) Fraud Screening / Canceled Orders

If your order is flagged by our fraud-prevention systems, we may contact you to verify details. If, in our judgment, the order remains high-risk, we may cancel it. Any refund will be issued minus non-refundable credit card/processor fees retained by the processor.

10) Refused / Undeliverable Packages

Refused, unclaimed, or undeliverable shipments returned to us will be treated as a standard return, minus all shipping costs and applicable restocking fees.

11) We Keep It Real

We’re a small, family-run business. Choose carefully. If you buy the wrong thing or change your mind, we’ll take care of you within policy — but we won’t eat costs for used/installed items or custom-made product. Be sure before you buy.

Questions or to request an RMA:
📧 support@audiosellerz.com
📍 Audio Sellerz LLC — 3132 Wadsworth Rd, Norton, OH 44203