Refund policy

Audio Sellerz LLC — Return Policy
Effective Date: 05-05-2025
Applies to: In-store purchases, online purchases, invoice purchases, phone/text/email orders, and all purchases made through AudioSellerz.com

Thank you for shopping with Audio Sellerz LLC. We are a small, family-run car audio business that sells performance audio equipment, custom products, built-to-order items, and specialty parts. Please read this Return Policy carefully before purchasing.

By placing an order, paying an invoice, picking up an item, accepting delivery, or purchasing from Audio Sellerz LLC, you agree to this Return Policy and our Terms of Service.

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1. Return Window

Eligible standard, non-custom items may be returned only within 30 calendar days from the original date of purchase.

A Return Merchandise Authorization, also called an RMA, is required before any return is shipped or brought back to Audio Sellerz LLC.

Returns without an approved RMA will be refused, denied, discarded, held, or returned to sender at the customer’s expense.

Requesting a return does not guarantee approval. All returns are subject to review, approval, inspection, condition requirements, restocking fees, shipping deductions, payment-processing deductions, and the exclusions listed in this policy.

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1. Condition Requirements

To be eligible for a return, all of the following must be true:

• The item must be new, unused, uninstalled, unmodified, and in resellable condition.
• The item must have no mounting marks, screw marks, scratches, dents, glue, sealant, solder, cut wires, crimp marks, stripped terminals, burned smell, coil smell, smoke smell, water damage, corrosion, missing labels, altered serial numbers, or signs of installation or use.
• All original packaging must be included and in resellable condition.
• All accessories, manuals, hardware, decals, warranty cards, remote controls, bass knobs, wiring, trim pieces, brackets, paperwork, and included parts must be returned.
• A copy of the receipt or order number must be included inside the shipping box.
• The approved RMA number must be clearly written on the outer shipping carton only. Do not write on, tape over, label, mark, damage, or ship directly in the product’s retail box.

If any required item, accessory, packaging, label, manual, hardware, or documentation is missing, or if the item shows any sign of use, installation, damage, modification, odor, or diminished resale value, the return may be denied or assessed a higher restocking fee at our discretion.

Audio Sellerz LLC has the final inspection decision on whether an item qualifies for return and what deductions apply.

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1. Restocking Fee — Minimum 10%

All approved returns are subject to a minimum 10% restocking fee.

The restocking fee may increase based on the condition of the item, packaging, accessories, retail box, product value, resale value, missing parts, handling required, cleaning required, testing required, repackaging required, or any other loss caused by the return.

Examples that may increase the restocking fee include, but are not limited to:

• Opened packaging
• Damaged retail box
• Shipping labels placed directly on the retail box
• Missing accessories
• Missing manuals
• Missing hardware
• Missing UPC or serial labels
• Scuffs, scratches, dents, or cosmetic wear
• Writing, tape, stickers, or labels on product packaging
• Signs of installation or attempted installation
• Smoke smell, coil smell, moisture, corrosion, or contamination
• Diminished resale value
• Items that can no longer be sold as new

Shipping, handling, payment-processing fees, card fees, insurance, and other transaction costs are non-refundable.

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1. Non-Returnable Items — All Sales Final

The following items are final sale and are not eligible for return, exchange, cancellation, refund, or chargeback:

• Apparel and merchandise
• Hats, shirts, hoodies, decals, and branded merchandise
• Subwoofer boxes and enclosures
• Custom boxes
• Built-to-order boxes
• Alternators and “alts”
• Custom-built alternators
• Made-to-order products
• Customized products
• Special-order products
• Private-label products
• Custom-configured products
• Products ordered from a manufacturer, builder, distributor, or vendor specifically for your order
• Installed items
• Used items
• Open-box items
• Clearance items
• B-stock items
• Demo items
• “As-is” items
• Cut wire
• Cut cable
• Opened fluids, chemicals, deadener, adhesives, sealants, or similar consumables
• Electrical parts that have been installed, powered, tested, wired, modified, or connected
• Any item marked Final Sale, Open Box, Clearance, Custom, Special Order, Built to Order, Made to Order, Non-Returnable, or No Returns at purchase

Custom, built-to-order, special-order, and made-to-order items are created or sourced specifically for the customer. Once the order is submitted, paid, approved, placed into production, ordered, reserved, built, modified, shipped, or fulfilled, it cannot be canceled or refunded.

Please make sure the product is exactly what you need before buying.

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1. Installed, Used, Modified, or Damaged Items

Installed, used, modified, damaged, powered, wired, tested, cut, altered, or customer-damaged items are not returnable.

This includes items with:

• Mounting marks
• Terminal marks
• Screw marks
• Stripped screws
• Cut wiring
• Solder
• Crimp marks
• Glue
• Sealant
• Burn smell
• Coil smell
• Water damage
• Moisture damage
• Corrosion
• Abuse
• Overpowering
• Clipping damage
• Physical damage
• Missing or altered serial numbers
• Missing labels
• Missing packaging
• Missing accessories
• Signs of installation or attempted installation

If a product is returned and inspection shows that it has been installed, used, altered, damaged, powered, abused, or is no longer resellable as new, Audio Sellerz LLC may deny the return completely. If denied, the customer may pay to have the item shipped back. If the customer does not provide return shipping within the required timeframe, the item may be treated as abandoned property.

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1. Damaged in Transit / Lost Shipments

Once a package leaves Audio Sellerz LLC, our distributor, our manufacturer, our vendor, our fulfillment partner, or our shipping location, the package is in the possession and responsibility of the shipping carrier.

If a shipment arrives damaged, delayed, lost, stolen, misdelivered, or missing, the customer must notify Audio Sellerz LLC and file or cooperate with the required carrier claim.

Audio Sellerz LLC will assist with reasonable documentation when possible, but no refund, replacement, store credit, or additional shipment will be issued until the carrier claim is resolved and carrier/insurance funds are received, unless Audio Sellerz LLC chooses otherwise in writing.

The customer must keep all packaging, boxes, labels, damaged product, packing material, photos, tracking records, and carrier documentation until the claim is complete. Failure to preserve packaging or cooperate with the carrier claim may void eligibility for replacement, refund, or claim assistance.

Chargebacks for carrier loss, delay, theft, misdelivery, or damage are not allowed under this policy or our Terms of Service.

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1. Defective Items / Manufacturer Warranty

Most products sold by Audio Sellerz LLC include a manufacturer warranty. Warranty claims are handled according to the manufacturer’s warranty policy, process, timeline, approval, and requirements.

Audio Sellerz LLC does not guarantee warranty approval. Warranty decisions are made by the manufacturer.

Returns to Audio Sellerz LLC for alleged defects are not accepted unless we specifically approve the return in writing.

Defect or warranty claims may be denied for reasons including, but not limited to:

• Improper installation
• Incorrect wiring
• Low voltage
• Poor electrical system
• Clipping
• Overpowering
• Wrong impedance
• Wrong enclosure
• Abuse
• Competition use
• Moisture damage
• Burned coils
• Modified product
• Missing serial number
• Physical damage
• Customer-supplied installation issues
• Failure to follow manufacturer instructions

Labor to remove, reinstall, diagnose, ship, package, or warranty-test a product is not covered unless stated in writing.

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1. Our Shipping Errors

If Audio Sellerz LLC ships the wrong item or wrong quantity, the customer must contact us within 7 calendar days of delivery.

If we confirm the error, we will issue an RMA and provide return instructions. When appropriate, we may provide a prepaid return label.

Items must be returned unused, unopened, uninstalled, unmodified, complete, and in original packaging.

If the customer uses, installs, damages, modifies, loses packaging, or fails to return the incorrect item, the return may be denied or the customer may be responsible for the item, replacement cost, shipping cost, and any loss in value.

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1. How to Start a Return

To request a return, email support@audiosellerz.com with:

• Your order number
• Your full name
• The item or items you want to return
• The reason for the return
• Photos of the item and packaging if requested
• Any other information needed to review the request

If approved, we will email you an RMA number and return instructions.

The item must be shipped within 7 calendar days of RMA approval using a trackable and insured shipping method.

The customer is responsible for return shipping unless the return is due solely to our confirmed shipping error.

Audio Sellerz LLC is not responsible for lost, damaged, delayed, or uninsured return shipments.

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1. Inspection & Refunds

Allow 3–10 business days after delivery to our facility for inspection and processing.

Inspection may include photos, video, packaging review, serial number review, accessory count, product testing, odor inspection, installation mark inspection, and condition documentation.

Approved refunds are issued to the original payment method when possible.

Refunds are calculated from the item price minus all applicable deductions, including but not limited to:

• Minimum 10% restocking fee
• Higher restocking fee if condition warrants
• Non-refundable payment processor fees
• Non-refundable credit card fees
• Original outbound shipping
• Shipping cost built into “free shipping” offers
• Return shipping if paid by Audio Sellerz LLC
• Insurance charges
• Packaging costs
• Missing parts
• Missing accessories
• Damaged packaging
• Reboxing costs
• Cleaning costs
• Testing costs
• Repair or refurbishment costs
• Diminished resale value
• Any other amount needed to bring the transaction to break-even

If a return is denied upon inspection, the customer may have the product shipped back at the customer’s expense. If the customer does not provide shipping payment or a prepaid label within 10 business days after notice, the item may be treated as abandoned property.

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1. Payment Processor / Credit Card Fees

Payment processor fees, credit card fees, payment platform fees, and similar transaction costs are non-refundable once charged to Audio Sellerz LLC.

If a cancellation, refund, return, refused package, fraud cancellation, or order change is approved, the refund may be issued minus any non-refundable processing fees retained by the processor.

This applies even if the order has not shipped, unless Audio Sellerz LLC chooses otherwise in writing.

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1. Fraud Screening / Canceled Orders

Orders may be reviewed by fraud-prevention systems, payment processors, card networks, Shopify, third-party screening tools, or Audio Sellerz LLC.

If an order is flagged, suspicious, incomplete, inconsistent, high-risk, mismatched, unverifiable, or concerning, we may request additional verification. Verification may include photo ID, cardholder confirmation, billing/shipping confirmation, signature, phone confirmation, email confirmation, or other reasonable proof.

If the order remains high-risk in our judgment, we may cancel the order, refuse fulfillment, restrict payment methods, or require an alternate payment method.

Any refund for a fraud-screened or canceled order may be issued minus non-refundable credit card, payment processor, and transaction fees retained by the processor.

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1. Refused / Unclaimed / Undeliverable Packages

Refused, unclaimed, abandoned, or undeliverable shipments returned to Audio Sellerz LLC will be treated as a standard return only if the item is otherwise eligible.

The customer is responsible for:

• Original shipping
• Return shipping
• Carrier fees
• Address correction fees
• Intercept fees
• Storage fees
• Handling fees
• Restocking fees
• Payment processor fees
• Any loss in value or damage

If the item is custom, built-to-order, special-order, final sale, installed, used, damaged, opened, or otherwise non-returnable, refusal or failed delivery does not create a right to refund.

If a refused or undeliverable item is returned damaged, missing parts, missing packaging, or no longer resellable as new, additional deductions may apply up to the full product price.

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1. Unauthorized Returns

Any item returned without written approval and an RMA is an unauthorized return.

Unauthorized returns may be refused, returned to sender, held, denied, or treated as abandoned property.

If Audio Sellerz LLC receives an unauthorized return, we may hold the item for 10 business days while awaiting a prepaid shipping label from the customer. Storage, handling, and processing fees may apply.

Unauthorized returns of custom, final-sale, installed, used, opened, damaged, or non-returnable items will not be refunded.

Sending back a product without approval does not cancel the sale, does not create refund eligibility, and does not prevent enforcement of our Terms of Service.

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1. Chargebacks and Payment Disputes

Filing a chargeback, payment dispute, PayPal dispute, card dispute, bank dispute, or payment reversal instead of following this Return Policy and our Terms of Service may be treated as breach of contract, bad-faith dispute conduct, and nonpayment.

Chargebacks are not allowed for:

• Custom products
• Built-to-order products
• Made-to-order products
• Special-order products
• Final-sale items
• Shipped items
• Delivered items
• Picked-up items
• Installed items
• Used items
• Refused packages
• Carrier delays
• Carrier damage
• Carrier loss
• Buyer’s remorse
• Failure to read product details
• Failure to follow the RMA process
• Denied returns under this policy
• Manufacturer warranty issues
• Customer ordering mistakes

If a customer files an improper chargeback or payment dispute, Audio Sellerz LLC may seek all remedies allowed under our Terms of Service, including but not limited to the unpaid balance, liquidated damages, administrative/labor time, processor fees, shipping costs, restocking costs, repackaging costs, storage fees, collection costs, court costs, attorneys’ fees, and any other available remedies.

For online orders, shipped goods, delivered goods, picked-up goods, or merchandise received by the customer where payment is later reversed, charged back, rejected, or unpaid, title does not pass to the customer. The customer must either repay the unpaid balance or return the unpaid goods in the same condition received, with all accessories, packaging, documentation, and parts, within 5 calendar days of written notice unless Audio Sellerz LLC provides a different written deadline.

Failure to repay or return unpaid goods may be treated as default, conversion, theft of goods where applicable, and breach of our Terms of Service.

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1. Store Credit

Audio Sellerz LLC may offer store credit instead of a refund at our discretion.

Store credit is not guaranteed, has no cash value, may not be transferred, and may be subject to expiration, exclusions, or additional terms.

Store credit may be refused for custom items, final-sale items, installed items, used items, damaged items, chargeback-related orders, fraud-screened orders, or policy abuse.

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1. Policy Abuse

Audio Sellerz LLC reserves the right to refuse returns, cancel orders, restrict payment methods, deny future sales, close accounts, or refuse service to customers who abuse this Return Policy or our Terms of Service.

Policy abuse includes, but is not limited to:

• Repeated returns
• False defect claims
• Returning used products as new
• Returning different items
• Serial number switching
• Missing parts
• Chargeback abuse
• Threats or harassment
• Fraudulent claims
• Refused packages
• Unauthorized returns
• False carrier claims
• False warranty claims
• Review threats used to demand refunds outside policy
• Attempts to bypass final-sale/custom-product terms

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1. We Keep It Real

We are a small, family-run business, not a big-box store or rental program. We work hard to provide real car audio products, real advice, custom options, and specialty items for our customers.

Please choose carefully before purchasing. If you buy the wrong item, change your mind, ignore product details, order a custom product, install the product, damage the product, refuse delivery, or file a payment dispute instead of following policy, Audio Sellerz LLC will not absorb those costs.

If your return qualifies under this policy, we will handle it fairly. If it does not qualify, we will stand behind our policy.

Questions or RMA requests:
support@audiosellerz.com

Audio Sellerz LLC
3132 Wadsworth Rd
Norton, OH 44203
Phone: (440) 782-1789