Privacy policy
Audio Sellerz — Privacy Policy
Last updated: ( 05-05-2025 )
Who we are & what this covers
Audio Sellerz LLC (“Audio Sellerz,” “we,” “us,” or “our”) operates this website and store, along with the information, content, features, tools, products, and services we provide (collectively, the “Services”). We run our store on Shopify, which helps us deliver and improve the Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us.
If there’s any conflict between this Privacy Policy and our Terms of Service as to personal information, this Privacy Policy controls.
Conflicts; Fraud/Chargebacks Exception
Nothing in this Privacy Policy limits our ability to collect, use, preserve, or disclose personal information as we reasonably believe necessary to: (i) detect, investigate, prevent, and prosecute suspected fraud, theft, or abuse (including chargeback fraud); (ii) recover amounts owed to us; (iii) comply with applicable law, law-enforcement requests, subpoenas, or court orders; or (iv) assert, exercise, or defend legal claims.
If we reasonably suspect or confirm chargeback fraud, we may disclose only the information necessary and only to the parties who need it—including payment processors, banks/card networks, law enforcement, courts and agencies, shipping insurers/carriers, fraud-prevention and collections providers, credit/reporting agencies, and other service providers or merchants—to investigate, prevent fraud, collect debts, file claims, and protect our rights and interests. We do not publish customers’ personal information for public “naming and shaming”; any public disclosure would occur only in connection with legal or administrative proceedings or where otherwise required by law.
Personal information we collect or process
“Personal information” means information that identifies, relates to, describes, or could reasonably be linked to you. It does not include de-identified or aggregated data.
Depending on how you interact with us (and where you live), we may collect or process:
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Contact details: name, billing & shipping address, phone, email.
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Financial & transaction details: payment card/account info (processed by Shopify and payment processors), payment confirmations, order totals, items purchased/returned/exchanged/canceled.
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Account information: username, password, security questions, preferences, settings.
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Shopping activity: items viewed, cart/wishlist contents, purchase history.
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Communications: information you include when contacting support.
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Device & usage data: IP address, device/browser type, network identifiers, timestamps, pages or features used, cookies and similar technologies.
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Inferences: insights we derive (e.g., likely interests or preferences).
Sources of personal information
We collect personal information:
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Directly from you (account creation, checkout, support).
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Automatically via the Services and cookies/SDKs (device/usage data).
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From service providers (e.g., payments, analytics, shipping, hosting, cloud storage).
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From partners/third parties (e.g., marketing/ad partners, where permitted).
How we use personal information
We use personal information to:
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Provide, operate, and improve the Services
Fulfill orders, process payments, ship items, handle returns/exchanges, maintain your account, remember preferences, make recommendations, and enhance performance and user experience. -
Marketing & advertising
Send emails/SMS or show online ads (including interest-based ads) about products and offers, including based on your activity on our store and other Shopify-powered stores, where permitted by law. -
Security & fraud prevention
Authenticate accounts, protect payments, detect/prevent malicious or fraudulent activity, and secure our systems. Keep your credentials confidential. -
Customer support & communications
Respond to inquiries, provide updates, and maintain our relationship with you. -
Legal reasons
Comply with laws, respond to lawful requests (e.g., subpoenas), enforce our terms, and protect our rights, users, and the public.
Cookies and similar technologies
We and our service providers use cookies, pixels, and similar tools to operate the site, remember your preferences, measure performance, and support advertising. You can manage certain cookie preferences via your browser settings and (where available) our cookie banner. Blocking cookies may affect site functionality.
How we disclose personal information
We may disclose personal information to:
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Shopify and other service providers that work on our behalf (IT/hosting, payments, analytics, support, fulfillment, and shipping).
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Business and marketing partners to deliver and measure advertising where allowed by law. These parties use your information under their own privacy notices. Depending on where you live, you may have the right to direct us not to “sell” or “share” your information for targeted advertising.
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Third parties at your direction or with your consent, such as when we ship products or when you use social media widgets or login integrations.
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Affiliates/within our corporate group.
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Legal, protection, and business transfers: to comply with law or legal process, enforce our terms, protect our rights/users/public, or in connection with a merger, acquisition, financing, or bankruptcy.
(For disclosures related to fraud/chargebacks, see the Conflicts; Fraud/Chargebacks Exception above.)
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants to provide and improve the Services and certain enhanced features (for example, cross-merchant security and advertising services offered by Shopify).
For those enhanced features, Shopify may act as a controller and is responsible for handling rights requests related to Shopify’s own processing. To learn more or exercise rights with Shopify, visit:
Shopify Consumer Privacy Policy: https://privacy.shopify.com/
Shopify Privacy Portal (rights requests): https://privacy.shopify.com/en/request
Your privacy rights & choices
Depending on your location, you may have some or all of the following rights (subject to legal limits and verification):
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Access/Know the personal information we hold about you.
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Delete personal information (subject to exceptions).
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Correct inaccurate personal information.
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Portability of certain information.
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Opt out of targeted advertising or “sale”/“sharing” of personal information (as defined by applicable law).
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Manage marketing communications using the unsubscribe link in our emails or replying STOP to SMS (we may still send transactional messages like order updates).
How to exercise your rights:
Use any in-Service privacy controls where available, or contact us (see Contact below). We may need to verify your identity. You may designate an authorized agent where permitted; we may require proof of authorization and may ask you to verify your identity directly. We will not discriminate against you for exercising legally granted rights.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction. If you believe a child provided information to us, contact us to request deletion. As of the “Last updated” date, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16.
Security
We use reasonable organizational, technical, and administrative measures designed to protect personal information. No method of transmission or storage is 100% secure, and information sent over the internet may not be secure in transit. Please avoid sending sensitive information through unsecure channels.
Retention
We retain personal information only as long as needed for the purposes described in this Policy, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements and policies.
International transfers
We may transfer, store, and process personal information outside your country (including in the U.S. and other jurisdictions). If we transfer personal information from the EEA/UK, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) unless an adequacy decision applies.
State- and country-specific disclosures (summary)
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United States (e.g., CA, CO, CT, UT, VA): You may have rights to access, delete, correct, opt out of sale/share/targeted ads, and receive disclosures about categories of data collected, sources, purposes, and recipients. Use the “Your privacy rights” process above.
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EEA/UK: You may have rights of access, rectification, erasure, restriction, objection, portability, and to lodge a complaint with your supervisory authority.
If we deny a rights request where permitted by law, you may have the right to appeal by contacting us again and stating “Privacy Appeal” in the subject.
Third-party websites & links
Our Services may link to third-party sites or platforms. Their privacy practices are governed by their own policies. Information you post on public or semi-public venues (including social platforms) may be viewable by others.
Changes to this Privacy Policy
We may update this Policy from time to time for operational, legal, or regulatory reasons. We’ll post the updated version here and update the “Last updated” date. Where required by law, we will provide additional notice.
Contact
Questions or privacy requests?
📧 support@audiosellerz.com
📍 Audio Sellerz LLC
3132 Wadsworth Rd, Norton, OH 44203, USA
